Warranty, Refund, and Returns, and parts
Warranty Policy: 12 Month Warranty (see details below). Outside of your warranty give us a call we would love to help you. Our customers are our number 1 priority. Our Cut Pile and Loop Pile Tufting machines are covered by the best warranty in the industry.
12 month warranty: After your 60 day factory warranty. We cover all repair costs outside of shipping for an additional 10 months. Thats right, you pay for the shipping we take care of the rest. This is the longest and best warranty in the industry. Outside of your warranty give us a call we would still love to help. Warranty does not cover misuse.
Unfortunately we can not issue refunds for used machines.
Refund: We offer a 15 day refund period for unused items from the day received you are responsible for shipping the machine / item back to us and we will deduct the shipping of the item to you from your refund. Please call for a return authorization number before shipping item 888-883-8001. We unfortunate can not accept returns for used machines. All items will be inspected before refunds are issued.
*** Please note you must return the machine with ALL of its ORIGINAL parts ***
We will gladly help you with parts and support when things go wrong after your warranty has expired. Every Tuft Love Customer is a happy customer and we will keep its that way.